Privacy Policy

Information You Submit

Information reaches us only when you choose to type it into a form on this website and submit it. Depending on the form, that may include:

• Your name
• Your email address and phone number, and your preferred contact method
• Your ZIP code
• The subject of your inquiry and any message or additional information you write
• The general type of care you are asking about, when you use the care questionnaire on the home page
• Any file you attach, on forms that accept an attachment

Fields marked as required are the ones we need in order to reply. Any other detail you include is entirely your choice, and we ask that you leave confidential health information out of it.

Automated Calls and AI-Assisted Intake

If you give separate permission when you submit the Care Options form, At-Home Health may call the phone number you provided using an automated system. That call may use an artificial or AI-generated voice, and it may ask a few short questions about the help that may be needed — for example who needs care, the general type of service, whether a healthcare provider is already involved, and when you would prefer to be contacted.

What the automated call does not do. It does not diagnose, assess clinical needs, decide Medicare eligibility, or promise coverage, admission or a start date. It does not ask for a Medicare number, member ID, Social Security number, or medical records. Those conversations happen with a member of our care team.

Recording. These calls may be recorded and transcribed so our care team can follow up accurately. We will tell you at the start of the call if it is being recorded. Recordings and transcripts are held with the rest of your inquiry and are covered by the Retention and Security sections below, and by Selling and Sharing: they are not sold, and they are not passed to another agency.

Your choices. Permission for automated calls is optional and is never a condition of receiving care. You can withdraw it at any time by saying so during a call or by contacting our office. Withdrawing it does not stop a member of our team from calling you back about your inquiry.

Text Messages

If you give optional permission when you submit the Care Options form, At-Home Health may send text messages to the mobile number you provided about that care request. We store the number, the choice you made, the date and time you made it, the version of the wording you agreed to, the messages we send, and any replies you send back.

What we do not do. We do not text you marketing that is unrelated to your inquiry. We do not sell your number. Mobile information is not shared with third parties or affiliates for their own marketing purposes. It is shared only with the vendors that carry the message for us — the CRM that sends it and the telephone carriers that deliver it — and only so the message can reach your handset.

Your choices. Reply STOP to any message to stop texts, or HELP for help. You can also withdraw permission by contacting our office. Withdrawing it does not stop a member of our team from calling you back about your inquiry.

Text messages are not monitored for emergencies. If you are experiencing a medical emergency, call 911.

Information Collected Automatically

This website does not run general analytics software and uses no session-recording tools. It does use the Meta Pixel for advertising measurement, described under Cookies and Browser Storage and under Third-Party Services below. Through that pixel, Meta may recognise a browser across other websites that also use Meta advertising technology.

As with any website, our hosting provider processes standard technical request information in order to deliver pages and protect the site against abuse. That information can include:

• An IP address
• Browser and device type
• The page requested
• The time of the request

It is handled as part of serving the website and is not used by us for marketing.

Cookies and Browser Storage

This website uses cookies and browser storage for advertising measurement, and only after you have accepted it. The Meta Pixel described below is what creates them. They are set on the at-homehealth.com domain, so they are first-party cookies of this website even though the measurement is Meta’s. They persist between pages and between visits:

• _fbp and _fbc cookies. These are browser identifiers. _fbc stores an advertising click identifier when you arrive from a Meta advertisement.
• Three entries in your browser’s local storage: lastExternalReferrer, lastExternalReferrerTime and multiFbc.

These identifiers are not anonymous. Together with an IP address and browser information they can be used to recognise a device.

Separately, and regardless of what you choose, we store your choice itself so that you are not asked again on every page. It is kept in your browser’s local storage under the key ahh_ads_consent_v1, and it holds only whether you accepted or declined, the time you chose, and the version of this notice you were shown. It contains nothing about you, is never transmitted anywhere, and remains until you change your choice or clear this website’s data in your browser.

Declining stops Meta entirely: no Meta script is loaded, no request is made to Meta, and no Meta cookie or Meta browser-storage entry is created. It does not leave your browser empty. The consent record above is still kept, and a separate first-party record described in the next section may still exist for the length of your browsing session. Neither of those is sent to Meta.

First-Party Campaign Attribution

When this website is advertised, we need to know which advertisement or campaign led to a request. That is recorded separately from Meta, by this website, under the key ahh_attr_v1. It may contain:

• The campaign labels on the link you arrived through: utm_source, utm_medium, utm_campaign, utm_content and utm_term
• An advertising click identifier, fbclid, if the link carried one
• The path of the page you landed on, without its query string
• Where you arrived from, recorded as the website address only

The referring website is reduced to its origin before it is stored: for example https://www.google.com, never the full address. Page paths, query strings, search terms and anything after a # are discarded and never recorded. Only the six campaign parameters listed above are read from the link. Any other parameter is ignored.

This is not anonymous information. A click identifier is specific to one click.

It is held in your browser’s session storage, not in persistent storage. Browsers normally discard session storage when the tab is closed, and it is not shared with other tabs or carried into a later visit.

Nothing is transmitted while you are reading. It is sent to At-Home Health only at the moment you submit the care-options form, together with that request, and it may then be passed to the customer-relationship system our care team uses to follow up. We use it to tell which advertisement produced an enquiry.

Your questionnaire answers, name, telephone number, email address, ZIP code, coverage information and any medical information are never placed inside this record. It holds campaign labels only.

This record is not added to what is sent to Meta. Note, though, that if you have accepted Meta advertising measurement, the address of the page you are viewing is reported to Meta as part of an ordinary event, and an advertising link’s campaign labels form part of that address. Declining Meta advertising measurement prevents that.

Third-Party Services

We keep third-party involvement to a minimum, but this website is not operated in isolation. The services actually used are:

• Cloudflare Pages, which hosts and delivers this website. As part of serving pages it processes the technical request information described above.
• Google Workspace, which receives and stores what you submit through the forms on this site. When you press send, your answers go from your browser directly to our Google Workspace account, where they are saved and a notification is sent to our staff. They are not routed through any other company on the way, and they are not used for advertising.
• Cloudflare Turnstile, the “confirm you are human” check on our forms. It loads from challenges.cloudflare.com and exists to stop automated abuse of the forms. It runs only on pages that have a form, and it is not an advertising or analytics tool.

Fonts and images are served from this website itself. There are no social media widgets, comment systems, chat widgets or embedded videos on this site.

If, and only if, you have accepted advertising measurement, viewing a page sends a request to Meta. The Meta Pixel loads from connect.facebook.net and reports to facebook.com. Before you accept, the pixel is not loaded and no request is made to either address. It sends two standard events:

• PageView, once per page load.
• Lead, once, after a care-options request has been submitted and accepted by our system.

Information ordinarily transmitted with those events includes the page address, the time, browser and device information, information derived from your IP address, and the Meta identifiers described above. A Lead event records that a submission succeeded. It does not carry the content of that submission.

Your answers to the care-options questions, your name, telephone number, email address, ZIP code, coverage information and any medical information are not intentionally included in what is sent to Meta. The events are sent without parameters, and Meta’s automatic advanced matching, which would otherwise read form fields, is switched off in our implementation.

How Information Is Handled

Information you submit through a form is sent over an encrypted connection to this website’s own server. It is used to respond to your question, to review a request for home health services, and to follow up with you about that request. We do not use it for advertising.

Submitting a form does not begin services and does not create a patient-provider relationship. Home health services require an authorized healthcare provider’s order, a review of eligibility and medical necessity, and an accepted plan of care.

Selling and Sharing

We do not sell your personal information. We do not rent, trade, or share it with advertisers, data brokers, marketing companies, or other home care agencies.

Aside from the hosting provider described above, which processes technical request data in order to run the website, personal information you submit is disclosed only where the law requires it or where it is necessary to respond to your own request.

Retention

Website inquiries are kept only as long as needed to respond to them and to meet our record-keeping obligations, after which they are disposed of. You may ask us to delete an inquiry sooner using the contact information below.

Security

The website is served over HTTPS, and we limit the information the site asks for in the first place.

No method of transmission over the internet is completely secure, which is why we ask you not to send confidential health information through website forms.

Your Choices and Requests

You may ask us to:

• Tell you what information we hold from your website inquiry
• Correct that information
• Delete that information

California residents may have additional rights regarding personal information under California law.

To make a request, contact us using the details below and tell us what you would like us to do. We may need to confirm your identity before acting on a request.

Advertising measurement is your choice. On your first visit this website asks whether you accept it. Until you press Accept, the Meta Pixel is not loaded at all: no Meta script runs, no request is made to Meta, and none of the cookies or storage entries described above are created.

Declining does not limit this website in any way. The care-options questionnaire, and everything else here, works exactly the same either way. Nothing is withheld, and you are not asked again.

You can change your mind at any time, in either direction. The control below turns Meta advertising measurement on or off, and shows which it currently is. Turning it off stops the Meta Pixel from loading and clears the Meta cookies and browser storage that this website is able to remove from your device: the _fbp and _fbc cookies and the three Meta local-storage entries. It cannot reach data Meta has already received, and for that you would need to contact Meta directly. You may also use your browser’s own settings or tracking protection at any time.

Children

This website is intended for adults arranging care for themselves or for someone else. It is not directed at children, and we do not knowingly collect information from children through this website.

Changes to This Policy

We may update this policy as the website changes. When we do, we will revise the last-updated date shown at the top of this page.

Contact Us About Privacy

For questions about this policy, or about information you submitted through this website: