Question 1

What is home health care?

Accepted Answer

Home health care brings medically necessary skilled services into a patient’s home under a provider-directed plan of care. Services may include skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services, and home health aide support when eligibility requirements are met.

Question 2

How is home health care different from non-medical home care?

Accepted Answer

Home health care provides intermittent clinical services ordered by an authorized healthcare provider. Non-medical home care generally focuses on ongoing personal assistance, companionship, meal preparation, housekeeping, and similar daily support. At-Home Health provides skilled home health care, not general companion or housekeeping services.

Question 3

Who may benefit from home health care?

Accepted Answer

Home health care may be appropriate for someone recovering from an illness, injury, surgery, or hospitalization, or for a patient managing a serious or chronic health condition who needs skilled care at home.

Question 4

Who may qualify for Medicare-covered home health care?

Accepted Answer

Eligibility generally depends on several requirements, including a need for intermittent skilled nursing or qualifying therapy services, a provider’s order and plan of care, and meeting Medicare’s homebound criteria. At-Home Health reviews each referral individually.

Question 5

Do I need a physician or healthcare provider’s order?

Accepted Answer

Yes. Medicare-covered home health services must be ordered by an authorized healthcare provider and delivered under an established plan of care.

Question 6

Does At-Home Health accept Original Medicare?

Accepted Answer

At-Home Health provides physician-ordered skilled home health services for eligible patients with Original Medicare. Coverage depends on Medicare eligibility requirements, medical necessity, provider orders, and the patient’s plan of care.

Question 7

Does At-Home Health accept Medicare Advantage or other insurance plans?

Accepted Answer

Plan participation varies. Please call us before services begin so our intake team can review the patient’s specific coverage and confirm whether At-Home Health can accept the referral. Do not rely only on the name appearing on an insurance card.

Question 8

Does Medicare cover continuous or around-the-clock care?

Accepted Answer

Original Medicare’s home health benefit generally covers eligible intermittent skilled care. It does not ordinarily cover continuous custodial care, full-time companion care, meal preparation, or housekeeping when those are the only services needed.

Question 9

What services does At-Home Health provide?

Accepted Answer

At-Home Health provides skilled nursing, wound care, physical therapy, occupational therapy, speech therapy, medical social services, and home health aide support when included in an eligible plan of care.

Question 10

How often will a nurse or therapist visit?

Accepted Answer

Visit frequency depends on the patient’s condition, provider orders, clinical assessment, goals, and approved plan of care. The schedule is not identical for every patient and may change as the patient’s needs change.

Question 11

Can family members participate in the patient’s care?

Accepted Answer

When authorized by the patient or legal representative, family members and caregivers may participate in care planning, education, and communication with the home health team.

Question 12

Does a home health aide provide housekeeping or full-time personal care?

Accepted Answer

Home health aide services are limited to eligible personal-care support provided under clinical supervision and as part of an approved home health plan of care. They are not a substitute for continuous caregiving, general housekeeping, or companion services.

Question 13

How do I request home health services?

Accepted Answer

Call At-Home Health at (310) 757-2037 or ask the patient’s physician or healthcare provider to send us a referral. Our intake team will review the information, confirm whether we can accept the referral, and explain the next steps.

Question 14

Can a patient or family member contact At-Home Health directly?

Accepted Answer

Yes. Patients and family members may contact us to ask questions and discuss the referral process. An authorized healthcare provider’s order and supporting clinical documentation are still required before Medicare-covered home health services can begin.

Question 15

What should a healthcare provider include with a referral?

Accepted Answer

Please include the patient’s demographic and contact information, insurance information, relevant diagnoses, current clinical documentation, medication information, provider orders, and the referring provider’s contact details. Referral Fax: (310) 742-0474

Question 16

How quickly can care begin?

Accepted Answer

Start-of-care timing depends on receipt of a complete referral, eligibility and coverage review, provider orders, the patient’s clinical needs, service area, and available qualified staff. We will communicate the next steps after reviewing the referral.

Question 17

What areas does At-Home Health serve?

Accepted Answer

Please call (310) 757-2037 to confirm whether the patient’s location is within our approved service area.

Question 18

How can I contact At-Home Health?

Accepted Answer

Call us at (310) 757-2037, fax referrals to (310) 742-0474, or email info.athomehealth @ gmail.com.

Question 19

What are your office hours?

Accepted Answer

Our administrative office is available Monday through Friday from 10:00 AM to 5:00 PM.

Question 20

What should I do during a medical emergency?

Accepted Answer

At-Home Health is not an emergency-response service. Call 911 immediately if you believe someone is experiencing a medical emergency.

Frequently Asked Questions

Understanding Home Health Care

Eligibility and Medicare

Services and Care

Referrals and Starting Care

Contact and Support

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